Returns & Exchanges

At RayNeo.EU, we want you to be completely satisfied with your smart eyewear experience. If you are not happy with your purchase, you can return your items within 14 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Carefully pack your RayNeo devices in their original packaging, ensuring all accessories, cables, and manuals are included to avoid restocking fees.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized courier location; we recommend obtaining a tracking number for your records.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned electronics, your refund will be processed to your original payment method within 5-7 business days.